Secure payment

All payments on buy it now items are due within 7 days after confirming bid or purchase. If payment is not received, you will receive an unpaid item case recorded to your account. We accept the following types of payment -

Debit or Credit Card
PayPal
Bank Transfer
Personal Cheque
Postal Order
Cash on Collection

(Please note that a 2% charge will be applied when paying with Credit Card)

If you have any issues regarding your payment please contact us immediately to avoid delay in receiving your item and/or violation of EMP policies. 

SHIPPING

All items are ready to be picked, packed and dispatched a team of professionals here at our warehouse.
All items are dispatched within 24 hours of payment clearing. Items purchased before 2pm will be dispatched same day.

We always try to combine shipping where possible.

EU Shipping

All small items will be sent with MPL air service.

All items sent with MPL that have a greater value of USD30 will be sent recorded delivery to ensure items arrive safely. Items will take up to 5-10 working days to arrive.

Parcels once packed must not exceed the size restriction of height 30cm x width 30cm x length cm with a weight restriction of 2KG.

Any parcels larger and heavier will be dispatched with HU POST - formally known as MPL ZRT. Items can take up to 5-6 working days to arrive depending on destination.

Please check listing to see which service you will be provided with before purchasing.

Worldwide Shipping

All small items will be sent with MPL air service.

All items sent with MPL that have a greater value of USD30 will be sent recorded delivery to ensure items arrive safely. Items will take up to 10-20 working days to arrive.

Parcels once packed must not exceed the size restriction of height 30cm x width 30cm x length cm with a weight restriction of 2KG.

Any parcels larger and heavier will be dispatched with HU Post - formally known as MPL. Items can take up to 5-10 working days to arrive depending on destination.

Returns

We have a team of professionals identifying and processing up to 40 parts a day so can occasionally sell a damaged part unknowningly. It is only human error to make a mistake! If you have a problem with your item please contact us immediately at info@emphu.eu
All refunds, exchanges and returns are welcome but MUST be returned within 14 days of receiving item unless otherwise stated.

Upon returning an item, please include a cover note with the following information -

Name
Address
Item Title and ID
Reason for Returning 

Item must be in original condition as received, we will not accept returns on items that have been broken apart, modified or damaged.

If you have received an incorrect item, please contact us and we will arrange to send you the correct part or issue you a refund.

If you have received a faulty item, please contact us and we will arrange a refund for you.

If you have received an item that is not as described, please contact us and will arrange an alternative part or refund.

If you have purchased an item by mistake or you have changed your mind, please contact us and we will arrange a refund for item.

All refunds will be issued via original payment.

Please Note:
Postage will not be refunded if buyer has bought an item at their own mistake.

We can arrange collection of large items being returned on certain circumstances.